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Freight costs will be added during the checkout process and only apply to orders with physical goods. Digital products are exempt.


OVERNIGHT AIR EXPRESS (STARTRACK - AAE)

  • TO STREET ADDRESS:- all shipments 5Kg or less, capped at $13.75 inc tax
  • TO POST OFFICE BOX NUMBERS:- all shipments 5Kg or less, capped at $20.35 inc tax

ROAD EXPRESS

  • TO STREET ADDRESS:- all shipments 5Kg or less, capped at $11.55 inc tax
  • TO POST OFFICE BOX NUMBERS:- all shipments 5Kg or less, capped at $18.15 inc tax

Bulky parcels that weigh or cube out to over 5Kg will be calculated at shipment, and will be charged to you at our cost price. You will be notified of any extra charges thus generated after your order has been placed.

PLEASE ENSURE SOMEONE IS AVAILABLE TO ACCEPT DELIVERY as redirection to the nearest Post Office may cause inconvenience or incur additional charges.

Delivery

We only ship to Australian addresses. If shipping to a street address, it is essential that you supply an accurate address where someone will be during business hours as couriers require your signature upon delivery. It is your responsibility to ensure someone is available at the delivery address.

Office and workplace addresses are best. Couriers do not specify nor can they guarantee delivery times, nor do they call clients on their ‘phones.

If you have authority from your client to leave the parcel, this must be specified in writing with your order.

In some (rare) cases the courier may return the goods to us due to failed delivery, in which circumstance you will be liable for a return fee currently $17.50, and a second delivery charge. All orders are automatically sent a despatch notification e-mail when your order ships.

Timeframes

Delivery timeframes vary depending on your location and goods ordered. Capital city deliveries are usually overnight if sent by air. Regional centres can be 1 to 3 days, and remote areas can be 3 to 7 days if sent by air. Longer if sent by road.

Orders are processed as soon as payment is made and usually despatch same business day.
To speed up delivery times we may split ship your order from a warehouse closer to you. This service is of no extra cost to you.

Any free delivery promotions given apply to the items specified only by that promotion. Other items ordered which are not offered under promotion with free delivery will be charged at the applicable rate.

Just a reminder, payments made via AMEX or DINERS will continue to attract a 3% surcharge, but MASTERCARD and VISA will still be processed without penalty.

Thank you - and we look forward to being of continued service to you.